Terms of Service

Agreement to Terms

By accessing or using the Vande Digital website (vande-digital.com) or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

About Vande Digital

Vande Digital is a web development and digital marketing business operated by Ryan Vandehey, providing website design, development, SEO, and related digital services to businesses nationwide.

Services Provided

We offer the following services:

• Website design and development
• Search engine optimization (SEO)
• E-commerce solutions
• Custom software development
• Website maintenance and support
• Digital marketing consulting
• AI automation services

Service Agreements and Project Scope

Project Proposals

All projects begin with a detailed proposal outlining scope, timeline, deliverables, and pricing. Services commence upon signed agreement and initial payment.

Scope Changes

Changes to project scope must be agreed upon in writing and may result in additional charges and timeline adjustments.

Client Responsibilities

Clients must provide:

• Timely feedback and approvals
• Necessary content, images, and materials
• Access to relevant accounts and platforms
• Clear communication regarding requirements

Payment Terms

Pricing and Payments

• Project pricing is outlined in individual proposals
• Payment schedules vary by project size and complexity
• Invoices are due within 30 days unless otherwise specified
• Late payments may incur additional fees

Refund Policy

• Refunds are considered on a case-by-case basis
• Work completed in good faith is non-refundable
• Disputes should be raised promptly for best resolution

Intellectual Property

Client Content

You retain ownership of all content, images, and materials you provide. You grant us a license to use these materials solely for your project.

Our Work Product

Upon full payment, you receive ownership of custom code and designs created specifically for your project. We retain rights to:

• General methodologies and techniques
• Code libraries and frameworks
• Portfolio usage rights

Third-Party Assets

Some projects may include third-party themes, plugins, or assets subject to their respective licenses.

Website Hosting and Maintenance

Hosting Services

When we provide hosting services:

• Uptime is not guaranteed but we strive for 99.9% availability
• Regular backups are performed but you should maintain your own backups
• We are not liable for data loss or hosting-related issues beyond our control

Maintenance and Support

Post-launch support terms are outlined in individual agreements. General support includes:

• Bug fixes for our work
• Minor content updates (varies by agreement)
• Technical assistance within reasonable limits

Limitations of Liability

Service Limitations

• We provide services "as is" without warranties
• We cannot guarantee specific results from SEO or marketing efforts
• Website performance may vary based on external factors
• We are not responsible for third-party service interruptions

Liability Cap

Our total liability for any claim is limited to the amount paid for the specific service in question.

User Conduct

When using our website or services, you agree to:

• Provide accurate and truthful information
• Not engage in illegal or harmful activities
• Respect intellectual property rights
• Maintain confidentiality of any access credentials

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your data.

Communication and Support

Business Hours

• General business hours: Monday-Friday, 9 AM - 5 PM CST
• Response time: We aim to respond to communications within 24-48 hours during business days
• Emergency support availability varies by service agreement

Preferred Communication

• Email: ryan@vande-digital.com
• Project-specific communication channels as established

Termination

By You

You may terminate services at any time with written notice. Payment for completed work remains due.

By Us

We may terminate services for:

• Non-payment of invoices
• Breach of these terms
• Abusive or unreasonable behavior
• Illegal activities

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Dispute Resolution

Governing Law

These Terms are governed by the laws of Wisconsin, United States.

Resolution Process

1. Direct communication to resolve issues
2. Mediation if necessary
3. Binding arbitration for unresolved disputes
4. Milwaukee County courts have jurisdiction for legal matters

Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of modified terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

Entire Agreement

These Terms, along with any signed project agreements and our Privacy Policy, constitute the entire agreement between you and Vande Digital.

Contact Information

For questions about these Terms of Service:

Additional Terms for Specific Services

SEO Services

• SEO results are not guaranteed and depend on many factors
• Timeline for results typically 3-6 months
• Search engine algorithm changes may affect performance
• Client must follow SEO best practices we recommend

Website Development

• Testing is performed across major browsers and devices
• Minor design adjustments included during development
• Major revisions may incur additional charges
• Launch timeline depends on client feedback and content provision

Ongoing Services

• Monthly retainer services require 30-day written notice for cancellation
• Service levels are outlined in individual agreements
• Price adjustments may occur with 60-day notice